ARTIFICIAL JEWELLERY RETURN & REFUND POLICY

Last Updated: August 8, 2026

At INDIAURAJEWELS, we want you to shop for artificial Indian jewellery with confidence. Our Artificial Jewellery Return & Refund Policy explains the conditions and procedures for eligible returns, refunds, replacements, exchanges, and order cancellations.

Whether you have purchased a necklace, ring, bangle, payal, or other artificial jewellery from INDIAURAJEWELS, please review this policy carefully before placing your order.

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1. ELIGIBILITY FOR RETURNS

Our INDIAURAJEWELS Return Policy allows returns only in specific situations. We may accept a return when:

The product was damaged during transit.
You received an incorrect product.
The product has a manufacturing defect.
Your order is incomplete or an item is missing.

To be eligible for a return, the product must be unused, unworn, and returned in its original condition with its original packaging, tags, and accessories, where applicable.

Products that do not meet these conditions may not be eligible for return.

2. NON-RETURNABLE ITEMS

For hygiene and product-quality reasons, certain artificial jewellery items may not be eligible for return after delivery.

Returns will generally not be accepted for:

Products that have been worn or used.
Products damaged due to improper handling or storage.
Products showing signs of wear, scratches, stains, or alteration.
Products returned without their original packaging.
Products damaged after delivery due to customer handling.
Returns based solely on a change of mind or personal preference.
Incorrect size selected by the customer, where applicable.
Customised or personalised jewellery, unless the product is received damaged or defective.

Please ensure that you carefully check the product details and applicable information before placing your order.

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3. TIME LIMIT FOR RETURN REQUESTS

You must contact INDIAURAJEWELS within 48 hours of receiving your order if the product is damaged, defective, incorrect, or incomplete.

To request a return under our Artificial Jewellery Return & Refund Policy, please contact us through our Contact Us page or the customer support details provided on our website.

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Please provide the following information with your return request:

Order number
Name and contact details
Reason for the return
Clear photographs of the product
Clear photographs of the packaging
A short video showing the issue, if applicable

Providing complete information helps us review and process your request efficiently.

4. DAMAGED OR INCORRECT PRODUCTS

If your parcel arrives damaged or you receive an incorrect product, please do not discard the original packaging.

We strongly recommend recording an unboxing video from the moment the package is opened. This may help us verify damage, missing items, or an incorrect product.

After receiving your request and supporting information, our team will review the issue and determine whether the order qualifies for a return, replacement, or refund under our INDIAURAJEWELS Return Policy.

5. RETURN APPROVAL

Once your return request has been reviewed and approved, INDIAURAJEWELS will provide instructions regarding the return process.

Please do not send any product back without receiving return instructions from our team.

Products returned without prior approval may not be accepted.

6. RETURN SHIPPING

If a return is approved because the product was damaged, defective, incorrect, or incomplete due to an error on our part, INDIAURAJEWELS may bear the applicable return shipping cost, subject to verification.

For return requests that are not covered under this policy, return shipping costs may be the customer’s responsibility.

7. REFUNDS

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method used for the order, wherever possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

Our Artificial Jewellery Refund Policy applies only to returns that meet the eligibility requirements outlined on this page.

8. REPLACEMENTS

Where applicable, INDIAURAJEWELS may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement availability depends on stock.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.

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9. ORDER CANCELLATION POLICY

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If your order has already been shipped, you may need to follow the applicable return procedure described in this Artificial Jewellery Return & Refund Policy.

For cancellation-related questions, please contact us as soon as possible.

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10. REFUND DELAYS

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If you still cannot locate the refund, contact INDIAURAJEWELS with your order details so that our team can assist you.

11. EXCHANGE POLICY

Exchanges may be offered only for eligible products and are subject to product availability.

The product must meet the return conditions described in this Jewellery Return Policy India.

For hygiene, safety, and quality reasons, INDIAURAJEWELS reserves the right to refuse an exchange where the product has been used, worn, damaged, altered, or does not meet the applicable return requirements.

12. STORE CREDIT

In certain situations, INDIAURAJEWELS may offer store credit instead of a monetary refund.

Store credit may be used toward a future purchase from our website, subject to the applicable terms communicated at the time the credit is issued.

13. PRODUCTS DAMAGED AFTER DELIVERY

INDIAURAJEWELS is not responsible for damage caused after delivery due to improper use, accidental damage, exposure to water, perfume, chemicals, cosmetics, moisture, or improper storage.

Artificial jewellery should be handled and stored carefully to help maintain its appearance and finish.

For product-care information, we recommend following the care instructions provided with your jewellery, where applicable.

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14. FRAUDULENT OR ABUSIVE RETURN REQUESTS

INDIAURAJEWELS reserves the right to refuse returns, refunds, replacements, or exchanges where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, product substitution, or intentional damage.

All return and refund requests are subject to verification.

15. POLICY CHANGES

INDIAURAJEWELS reserves the right to modify or update this Artificial Jewellery Return & Refund Policy when necessary.

Any changes will be published on this page along with the updated date.

Customers are encouraged to review this page periodically for the latest information regarding our INDIAURAJEWELS Return Policy.

16. CONTACT INDIAURAJEWELS

If you have any questions about our Artificial Jewellery Return & Refund Policy, INDIAURAJEWELS Return Policy, or Artificial Jewellery Refund Policy, please contact our team through the Contact Us page.

We are happy to assist you and help make your shopping experience with INDIAURAJEWELS simple, transparent, and convenient.

Thank you for choosing INDIAURAJEWELS for artificial Indian jewellery.